Our Legal Position and What It Covers
ipayung operates under a jurisdiction-dependent framework, meaning your access and the terms that apply to your account are governed by the laws of Malaysia as they stand where you are. By opening an account, you confirm you are eligible under those local conditions. Our terms cover
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how your account is created and closed, how funds move through local payment channels like Touch 'n Go eWallet, Boost, and GrabPay, and what happens if a transaction is disputed. Payment records tied to DuitNow or FPX transfers are retained in line with applicable financial record-keeping
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obligations — we do not delete them on request, but we will tell you what we hold. We apply SSL encryption across all account sessions, and your login credentials are never stored in plain text. If a promotion is running and you believe it was applied
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incorrectly to your account, the dispute path starts with live chat and escalates to a formal written review if unresolved within five working days. These terms may be updated when regulatory conditions change; we post a notice on the account dashboard before any change takes effect.
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George Town players and those across Malaysia access the same version of these terms — there is no regional split in our legal framework.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.